Refund policy
At Mainie, we want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full-priced item subject to the following conditions:
• Return Window: The item must be returned within 30 days of purchase along with the original proof of purchase. We suggest trying on all items as soon as they are received to ensure you can return them within this timeframe.
• Condition: Items must be returned in original condition, unworn, unaltered, unwashed, and with their tags attached.
• Full-Priced Items: Only items purchased at full price are eligible for return.
Please note that we do not refund initial shipping charges for returned items, except for faulty items.
If you have any questions regarding your return, please contact us at deniskeeffe@mainie.com
How Do I Return an Item?
To return an item, please contact us via email at deniskeeffe@mainie.com quoting your original order number.
Return Conditions:
• The item must be returned within 30 days of purchase together with the original proof of purchase.
• Items must be returned in original condition, unworn, unaltered, unwashed, and with their tags attached.
• The item/items were purchased at full price.
International Returns:
International returns cannot exceed $1000 AUD in value. If necessary, please ship items separately as Mainie is not responsible for paying duties to receive the goods. If a charge is incurred, it will be deducted from your final refund.
Upon receipt of the items, they will undergo a quality review. Once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used. Please allow up to 7 business days for returns to be processed. You will receive an email notification once your refund is finalised.
We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and retaining your tracking number.
What If My Item Is Faulty?
We apologise if an item you received is not in perfect condition. Please contact us at deniskeeffe@mainie.com.
We will meet our obligations under the Australian Consumer Law, which may include replacing the item if stock is available or providing a refund upon receiving your faulty item back.
What If I Receive an Incorrect Item?
If you have received an item you did not order, please email us at deniskeeffe@mainie.com so we can resolve this for you.
What If My Order Goes Missing?
If your order has gone missing, please email us at deniskeeffe@mainie.com so we can resolve this for you. Please note, due to insurance limitations, if your parcel is deemed lost in transit, we reserve the right to process a refund in lieu of shipping a replacement order. Parcels acknowledged as lost in transit by Mainie will be reimbursed minus any logistics charges incurred due to customer error.
Do I Have to Pay for Shipping My Return?
Subject to our obligations under the Australian Consumer Law, you will be responsible for shipping and handling charges to return any unwanted items. We do not refund initial shipping charges for returned items, except for faulty items.
If the package does not reach us safely, we will not be able to complete the refund. We recommend using a traceable method and retaining proof of postage until you have received confirmation that your return has been processed.
How Will I Be Refunded?
Upon receipt of the items, they will be checked to ensure they meet the conditions above. Once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used. Please allow up to 5 business days for returns to be processed. You will receive an email notification of the status of your refund once finalised.
We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and retaining your tracking number.
Can I Exchange an Item?
Yes, please contact us at deniskeeffe@mainie.com to make arrangements to exchange an item. Please note that additional shipping charges may apply.
Thank you for shopping with Mainie. We appreciate your understanding and cooperation.
If you have any further questions, please do not hesitate to contact us at deniskeeffe@mainie.com
Customer Reviews
Mainie is a brand I proudly wear for so many reasons. I love that each scarf has a story and that I know with each piece funds go back to the woman that designed it. I adore the vibrancy of the colours and the high quality, I have had my scarves for many years now and they are so versatile from wearing them to do presentations or going out for lunch. I stand for empowering women and standing proud in your individuality and Mainie embodies this in every way.
Lesley Buckman
Our Mainie scarves have become an essential wardrobe component both at home and when travelling. They serve to elevate any outfit whilst also celebrating Australian First Nations culture with dignity and sophistication. The silk product is beautiful to wear and the merino wool is unbelievable soft and so warm. Lightweight, easy to pack and always commented on.
Tanya, Emily and Elizabeth
I love the Mainie Scarves, for myself and as the perfect gift. They are investment pieces that will be part of your wardrobe for life. I love travel and one or two scarves are always included in my luggage. They are perfect on the plane and for dressing up outfits. I take a Merino scarf for cooler climates and silk ones everywhere else. However, the very best part is the ethical basis of the brand. I know I support a woman artist from a First Nations community when I purchase something from Mainie. They look good and do good at the same time.
Jo Pyne
Introducing Australian Cultural Heritage to the World
Founded by Gunggari Aboriginal woman Charmaine Saunders in 2012, Mainie is a Supply Nation certified Indigenous Australian-owned company and an Indigenous Art Code approved dealer member. We recognise the traditional custodians of the land on which we live and work, and we pay our respects to Elders past, present and emerging.
We acknowledge the sorrow of the Stolen Generations and the impacts of colonisation on Aboriginal and Torres Strait Islander peoples. We respect the resilience, strength and pride of Australia’s First Nations people and their communities. Mainie is committed to supporting Aboriginal women artists to earn an independent income from their own work and to keep alive their traditional cultural heritage for future generations.